Mr Bet Casino - プレイヤーは複数のアカウントを開設したとして非難されています。

Fiz 4 depósito no site e joguei normal , mas na hora de eu faser o saque me apareceu esta seguinte mensagem...Sua conta foi bloqueada because of "3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open will be blocked or closed and any bets or winnings from your closed or blocked account will be voided for at " isto é um desrespeito com seus cliente ...revoltado.

Dear Evandro, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found terms the casino is referring to:

"3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open will be blocked or closed and any bets or winnings from your closed or blocked account will be voided for at the discretion of the casino administration.

9.1.2. Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person;"

Could you please clarify if you have opened more than one account at this casino?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards, 

Kristina

Dear Evandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.