Mr Bet Casino - プレーヤーはお金を失いました。

I wanted to pay out 500 euros, but I haven't seen a link for uploading documents for 6 days, via chat tells me a link is coming soon, I should be patient. Of course after 6 days I played and 500 lost! So far the bad casino is online where I played. Withdrawal should actually be in account within 1 to 3 days after verification documents.

Ich wollte 500 Euro auszahlen, aber ich habe 6 Tage lang keine Link gesehen für Dokumente hochladen, per Chat sagt mir bald kommt ein link soll ich Geduld haben. Natürlich nach 6 Tage ich habe gespielt und 500 veloren! Bis jetzt ist der schlechte Casino Online wo habe ich gespielt. Auszahlung muss eigentlich in innerhalb 1bis 3 Tage in Konto sein, nach Verifizierung Unterlagen. 

Dear Baranescu,

Thank you for submitting your complaint. I am very sorry you’ve come across this problem. Before we can move further with this case, I would like to know if the casino support provided you with an explanation why you weren’t able to upload the documents. Sometimes, a technical glitch can occur, which may lead to issues like this. Could this be the reason?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Baranescu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.