Mr Bet Casino - プレーヤーは複数のアカウントを開設したとして非難されています。

My account is blocked . They saying you should have one member account

As I am not having any other account

Maybe someone else make account on my name

They just blocked me after I won more than 108,578 $

Dear Tiger0004,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus? Was your account successfully verified in the past, please?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No one opened any account

They told me to send verification link

But I didn't receive any link

No one in my family opened account on my name

Do I understand correctly that your account has never been verified in the past? Were your winnings accumulated with or without an active bonus?

They didn't gave my winnings

Was your account verified in the past, please?

Dear Tiger0004,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"My account was not verified"

Dear Tiger0004,

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you very much in advance.

My account was not verified because there was no option to verify my account

As I mailed them

They said we will verify your account soon

If you have sent emails to casino, could you please forward any relevant communication to

petronela.k@casino.guru?

Additionally, please advise if your winnings were accumulated with or without an active bonus. Thank you very much in advance.

Without active bonus

Is there any relevant communication that you could forward to me, please?

They should asked me from both of account, you can tell what's your account we will not close that one , but they themselves blocked my account ested of fake account

Is there any relevant communication that you could forward to me, please?

Dear Tiger0004,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.