Mr Bet Casino - 決済が遅延しているとのクレームがあります。

Good evening, I came through this complaint to ask for help to be able to receive my winnings because I have been playing for a long time at the Mr.bet casino. I am already at one of the highest levels in the house. I am at the level of Minister in the house. casino reaching A deposit amount that exceeds more than R$50 thousand reais to reach this level one below the highest level that Prisidente already did the 2 verifications that he asked me everything went well I sent the account statement everything verified already made between 4 to 5 withdrawals with values of R$9,300, R$17,500 and others last q fis was R$3,700 only now right after I managed to get my balance at the house today and R$1,653,915.66 I'm having trouble receiving it I've been since 12/20 /22 waiting for a withdrawal of R$24,900 when I completed the withdrawal they say that I already paid but nothing has dropped into my account and I say that it depends only on the payment provider to finalize the withdrawal more every day that passes they say the same thing when I get in touch with them already gone done

Boa noite veio por meio desa reclamação pedir ajuda para poder receber meus ganhos justamente pois jogo a muito tempo no cassino Mr.bet já estou em um nível dos mais altos dentro da casa estou no nível de Ministro na casa iso consigui com várias conquistas dentro do cassino atingindo Um valor de depósito q ultrapassa mais de R$50 mil reais para chegar ese nível um abaixo do nível maior q e Prisidente já fis as 2 verificação q me pedirao deu tudo certo mandei extrato da conta tudo verificado já fis entre 4 a 5 saques com valores de R$9.300 ,R$17.500 é mais otros último q fis foi de R$ 3.700 só q agora logo após de eu ter conseguido chegar hj meu saldo na casa e de R$1.653.915.66 estou com dificuldades para receber estou desde dia 20/12/22 aguardando um saque de R$24.900 q fis o saque eles falao q já pagarao mais não caiu nada em minha conta e falao q depende só do provedor de pagamentos finalizar o saque mais a cada dia q passa falao a msm coisa quando entro em contato com eles q já foi feito

Dear rodrigocwb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So, correcting my withdrawal, it appears with 12/29 yes, I'm only worried about the amount I have inside the Mr.bet house and I've always had great service from them, always very attentive to me, I have nothing to complain about, I'm just worried because before I reached that balance in my account today it was faster but I will wait yes I just hope they fulfill their part as I fulfilled mine I always honored my deposits with them and there were not a few more I really appreciate everyone's attention and I wish you all success and Mr.bet too I just want to receive what is rightfully mine thank you very much

Asim corrigindo meu saque aparece com 29/12 sim compriendo só estou preocupado pelo valor q hj tenho dentro da casa Mr.bet e sempre tive um ótimo atendimento por parte deles sempre muito atenção a mim não tenho nada a reclamar só estou preocupado pq antes de eu chegar a ese saldo em minha conta hj era mais rápido mais eu vo aguardar sim só espero q eles cumprao com a parte deles como eu cumpri com a minha sempre honrrei meus depósitos com eles e não forao poucos mais eu agradeço muito a atenção de todos e desejo sucesso a todos nós a vcs e a Mr.bet tbm só quero receber o q e meu por direito muito obrigado

Good afternoon, I would like to inform you that my withdrawal for the second time is the same as the previous one, it takes me all these days to now it puts it as a failure status.

boa tarde queria informar q o meu saque pela segunda vez igual o antenrior demoro todos esses dias para agora ele coloca como status de falha ja estou mais de 1 mes tentando receber e nao consigo sempre achao alguma cposa pra nao paga precizo da ajuda de vcs

Hi, so since 12/16/22 I've been trying to make a withdrawal of 25 thousand on the platform and it always fails, it takes a few days and the payment fails so it seems that they are doing something to not pay or if there is something wrong they don't report I already switched accounts thinking it was the account and until now it's the same thing as always

Ola entao faz desde de o dia 16/12/22 que estou tentando efetuar um saque de 25 mil na plataforma e sempre da falha demora uns dias e da falha no pagamento entao parece que eles estao fazendo algo pra nao pagar ou se tem alguma coisa de errado eles nao informam ja troquei de conta achando que era a conta e ate agr a mesma coisa de sempre

Dear rodrigocwb,

Have you received your withdrawal from the casino yet?

Good night, I did not receive it, they will say that I had paid and that it only depended on the payment provider, but today came the result of the final status equal to my last withdrawal on the 16/12/2022th, as a failure, I no longer know what to do to receive more than months and I can't receive this because I'm a VIP and I'm a minister within MR.BET after I won a high amount I was never able to withdraw my money, I already made more than R$ 50 thousand in deposits for them, I have a screenshot of my account was completely checked

boa noite nao recebi eles falarao q tinhao pago e q so depedia do provedor de pagamento mais hj veio o resultado do status final igual ao meu saque passado do dia 16/12/2022 como falha eu ja nao sei mais o q fazer para receber mais de meses ja e nao consigo receber iso q sou vip e sou ministro dentro da MR.BET depois q eu ganhei um valor alto nunca mais consigui retirar meu dinheiro ja fis mais de R$ 50 mil em depositos para eles tenho print da tela minha conta foi toltamente verificada

Today, by spontaneous will, I sent a photo of my wallet and my bank card to support.

hj por espontanea vontade mandei foto da minha carteira e do meu cartao do banco pro suporte meus saque q fis novos nem processado foi ainda e ja fai mais de 72 horas iso q eles pedem 24 horas precizo muito da ajuda de vcs urgente

Hello, all right, I have already started receiving my winnings. I want to remove the complaint about Mr.bet and thank you all for your attention and for your work, congratulations and success to all of us ✌️

Olá tudo bem já comecei a recebe meus ganhos quero tirar a reclamação sobre a Mr.bet e agradeço a todos pela atenção e pelo trabalho de vcs parabéns e sucesso a todos nós ✌️

Dear rodrigocwb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru