Mr Bet Casino - 選手の撤退は繰り返し延期されている。

For over 2 weeks, I've been waiting for my withdrawal to be processed. It has been canceled twice already, each time after waiting several days. Today, it was canceled yet again. I’ve re-entered the request, but I still have no information about my money. I’m getting desperate; they keep asking me to be patient, but it's about to reach 3 weeks now. Please, if you can help me in any way, I would greatly appreciate it.

Llevo más de 2 semanas esperando que me realicen mi retiro me lo han cancelado en 2 ocasiones después de esperar varios días me lo cancelan hoy nuevamente lo ingresé y no tengo información sobre mi dinero ya estoy desesperada solo me piden paciencia pero ya se van a cumplir 3 semanas esperando mi dinero por favor si me pueden ayudar

Dear Nicolvergara,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino as to why your withdrawal requests keep getting canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Nicolvergara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.