Mr Bet Casino - 選手の退会が遅れました。

I'm having trouble receiving a withdrawal, on 10/19 I made a withdrawal of 9,000.00 R$, today is 11/10 and I still haven't had a solution, I already contacted them and they only know how to tell me to wait, I think that they are not being honest with what they offer!! I want my loot urgently!!

Estou tendo dificuldade para receber um saque, no dia 19/10 fiz uma retirada de 9.000,00R$, hoje é dia 10/11 e ainda não tive uma solução, eu já entrei em contato e eles só sabem dizer para eu esperar, acho que eles não estão sendo honesto com o que oferecem!! Eu quero o meu saque com urgência!!  

Dear bruuunacwb,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear bruuunacwb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.