Mr Bet Casino - 選手の退会が遅れました。

I made a withdrawal request in the amount of 1000 reais they successfully pasted the withdrawal but they didn't pay me

Eu fis um pedido de retirada no valor de 1000 reais eles colaram sacado com suceso mas nao me pagaram

Dear tiagopolachini113, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you very much in advance for your reply.

Best regards,

Kristina

From February 24, 2023, he debited the value of the game, but until today it has not entered my account and I always contact him, they only know how to ask to wait for him to be on the investigation team

Des do dia 24 de fevereiro de 2023 ele debitaran o valor do jogo so q ate hoje nao entrou em minha conta e sempre o mesmo entro encontato eles so sabem pedir para aguardar q ta na equipe de imvestigaçao

This is regrettable because to play we have to deposit first and play later and they receive it instantly mr.bet casino has some interesting games to play but when it comes to withdrawing it is time consuming compared to other casinos

E lamentavel isto por q para nos jogar temos q depositar primeiro jogar depois e eles recebem na hora cassino mr.bet tem uns jogos interesantes de jogar mas na hora de retirar e demorado perto dos outros cassinos

Yes two sques. Success took 3 days as of February 24th

Sim dois sques. Bem sucedidos levou 3 dias as agora des do dia 24 de fevereiro

Thank you for your reply, tiagopolachini113. Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I amassed my cannon a hundred banus

Eu acomulei meus canho cem banus

I got in contact with them several times and they didn't give me anything.

Entrei varias vesez encontato com eles e nao me fornecem nada nada nada.anao ser q ta em envestigaçao etc

Thank you very much, tiagopolachini113, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi tiagopolachini113,

I've just reviewed your case and fully understand your struggles with the withdrawal process. In order to help you with the issue, I will contact the casino, and we'll see what can be done when they reply.

I'd like to invite Mr Bet Casino to join this conversation and participate in resolving this complaint. Dear Mr Bet, can you please provide us with more information regarding the case? Has the player verified their account? Has the withdrawal request already been processed from your side?

I'm looking forward to hearing from you.

Best regards,

Natalia

There had to be some kind of ponisao for casinos this happens because they do what they want and everything will be this mr bt their customer service support is very bad if you have a lawyer reading this who knows how to process the mr.bt casino call

Tinha q isistir algun tipo de ponisao para casinos isto acontece por q eles fasem oq querem e tudo serto este mr bt o suporte de atendimento deles e muinto ruin c tiver algua adevogado lendo isto q saiba como procesar o casino mr.bt chama

Dear All,

Our appropriate department confirmed that we sent the withdrawal of 1,000 BRL to the user's account. The transaction is successful from our side. We advised checking the delivered transactions from 27.02.2023 to 07.03.2023 UTC. If you cannot find this transaction please kindly contact the bank for their assistance. 

Best regards,

Mr.Bet Casino team

So you deposited it in another bank tomorrow I will check

So c vcs depositaram em outro banco amanha vou vereficar

Dear Mr.Bet Casino team, thank you very much for checking this.

Dear tiagopolachini113, please, let us know when you receive your winnings. I hope it'll be credited to your account soon enough.

Regards,

Natalia

Insert the complaint because payment made in a completely different account but carried out

Enserrar a reclamação pois pagamento efetuado em uma conta totalmente diferente mas realisado

Dear tiagopolachini113,

Have you received your withdrawal from the casino yet?

Dear tiagopolachini113,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear tiagopolachini113,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia