Mr Bet Casino - 選手の退場が遅れる。

Ladies and gentlemen,

I've been trying to verify my account and withdraw for the past 6 days, unfortunately I keep getting stalled even though I've sent everything they need.

I have to constantly re-verify myself I'm going crazy.

my payout of 4000 is not paid to me even though i have done everything that was asked for.

I ask for help.

best regards Jenny blind

sehr geehrte Damen und Herren,

ich versuche schon seit 6 Tagen mein Konto zu verifizieren und auszuzahlen, leider werde ich immer wieder hingehalten obwohl ich alles was sie brauchen gesendet habe.

ständig muss ich mich neu verifizieren ich werde noch verrückt.

meine Auszahlung von 4000 wird nicht an mich ausgezahlt obwohl ich alles gemacht habe was verlangt wurde.

ich bitte um Hilfe.

liebe grüße Jenny blind

Hello jennalopes313,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,

the verification process has been running for 8 days all documents have been approved except the bank statements from the deposit which i have sent to the casino at least 10 times and it keeps getting rejected i did exactly what i was asked to do.

Hallo,

der Verifizierungsprozess läuft seit 8 Tagen alle Dokumente wurden genehmigt außer die Kontoauszüge von der Einzahlung die habe ich schon mindestens 10 mal an das Casino versendet doch es wird immer wieder abgelehnt ich habe mich genau an das gehalten wozu ich aufgefordert wurde.

The last time I wrote to the casino today was again about verification and the documents that have not been approved

Das letzte mal habe ich heute mit dem Casino geschrieben dabei ging es wieder um die Verifizierung und die Dokumente die nicht genehmigt worden sind

Thank you jennalopes313 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi jennalopes313,

I've just reviewed your case and fully understand your concerns. I will contact the casino to help you with your complaint.

I'd like to invite a representative from Mr Bet Casino to join the conversation and participate in the resolution of the complaint. Could you please provide us with an explanation of the player's situation in more detail? 

Were there any problems with the player's documents?

Kind regards,

Tomas

Hello Tomas,

jennalopes313 verified her account. She managed to upload all the necessary documents. The withdrawal request was processed successfully. The funds were sent to the user's chosen payment method.

Best regards,

Mr.Bet Casino team

Dear jennalopes313,

Could you please confirm that this is correct and that the matter is now resolved?

Thank you both for your cooperation.

Kind regards,

Tomas

Dear jennalopes313,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from jennalopes313, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas