Mr Bit Casino - プレーヤーのデポジットは、彼のカジノアカウントにクレジットされたことはありません。

I deposited 300euro via litecoin to mr bit casino. They have not credited the amount to my account and claim to not find the deposit. I have confirmations on my finance account and proof that its sent to the wallet on the casino.

Meanwhile litecoin has dropped 5% in value so im probably loosing financial value due to this mistake by the casino

Dear Ivar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please forward your payment receipt along with any relevant communication to petronela.k@casino.guru? Was the e-wallet address to deposit funds to casino visible on the casino’s website for all the players or you have been provided a unique one when opening your account?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ivar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.