Mr Fortune Casino - プレイヤーの賞金は没収されました。

I used to play there a lot. Mostly with bonuses, and there were no issues with withdrawal. I played the same games all the time with the same bets.

But this time, casino confiscated my balance stating the following: As part of our regular withdrawal review process, we have seen that you have placed equal, zero or low margin bets.

According to the Bonus Terms and Conditions, this is not allowed.

I played only two games: Jackpot 600 and Heads and tails XY with 1 eur bet in all games.

Previously they allowed to ply like this, and now they did confiscated my winning!

Hello lopezahumad,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Fortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus was active when they voided your balance? How much did the casino confiscate? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello!

Yes my account was verified there. They sent me and email and gave me a Gold VIP level status on 26th February.

Since than I had already few withdrawals.

The last time I played with 50% bonus (Monday bonus) and completed wagering. The balance after Wagering requirement was completed was 522 EUR. I claimed a withdrawal and they asked to complete the questionaire on 27th March which I completed.

The last email I received from them was on 5th of April and they stated that they confiscated the whole amount of 522 EUR, even did not returned me my deposit. I replied to them and asked why, but did not received a reply.

By the way, they did the same in their sister casinos: Boo casino and Galactic Wins, voiding from me more than 1500 EUR in total at the same time. (I think I will need to open a different complaints)

Hello lopezahumad,

Would it be possible to forward your deposit, bonus and betting history along with the communication between you and the casino to nikolas.b@casino.guru?