Mr Fortune Casino - プレイヤーの賞金は没収されました。

I had won 27000 in free spin but after wager I got 5000 in my account and I was told to deposit money before withdrawal. Which I did but after I have a withdrawal they rejected it after 2 days. And I was just left with the deposit amount. All the winning amount was deducted and only the deposit money was left. I lost few of my deposit money but the money which I had wager was not given back

Dear hartzz77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Fortune Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Can you please explain which bonus you activated and played? Share a screenshot or link to the promotion with the associated rules visible.

• Have you contacted casino support regarding your missing winnings? Have you received any explanation?
• Could you please share your communication with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear hartzz77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.