Mr Fortune Casino - プレイヤーの賞金は遅れ、顧客サービスも遅いです。

They don't pay out winnings! Customer service is extremely slow, if you can reach them at all.

Eivät maksa voittoja! Ja asiakaspalvelu erittäin hidas ,jos pääsee ollenkaan

Dear Jakke67,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

When exactly did you submit your most recent withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have not withdrawn before, and I did pass the identification! And finally I got my winnings👍although it required a little decoration! Before anything started happening!

En ole aiemmin nostanut, ja läpäisin kyllä tunnistuksen! Ja lopulta sain voittoni👍tosin vaati pientä koristelua! Ennen kuin alkoi tapahtua yhtään mitään!

Dear Jakke67,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru