Mr Sloty Casino - プレイヤーの出金リクエストが遅れています。

The payment deadline has already exceeded the limit set by the platform.

Every time I reach out, I receive the same information that my case is being forwarded to the financial department and I will hear back shortly.

I won R$ 280.00 with money I deposited, it wasn't with a bonus, and I have yet to receive what I requested.

O limite da data para pagamento já ultrapassou o estipulado pela plataforma.

Toda vez que entro em contato recebo a mesma informação de que meu caso está sendo encaminhado para o setor financeiro e em breve receberei um retorno.

Ganhei R$ 280,00 com dinheiro que depositei, não foi com bônus, e até o momento não recebi o que solicitei.

Hello bebediogo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning.

Yes, my account has already been verified.

It was verified even before winning the prize in question, and yes it was my first withdrawal request.

I talk to the casino every day, but always the same answer as I already informed.

Bom dia.

Sim, minha conta já foi verificada.

Ela foi verificada antes mesmo de ganhar o prêmio em questão, e sim foi meu primeiro pedido de retirada.

Falo com o cassino todos dias, porém sempre a mesma resposta conforme já informei.

Good morning Nick.

Any news about my case?

The platform continues with the excuse that it will inform the financial sector about the problem, and so far nothing has been resolved.

Grateful

Bom dia Nick.

Alguma novidade sobre o meu caso?

A plataforma continua com a desculpa de que irá informar o setor financeiro sobre o problema, e até o momento nada foi resolvido.

Grato

Dear bebediogo,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.