Mr Sloty Casino - プレイヤーの撤退が遅れ、通信が停止しました。

Since last May, 9, I'm waiting for a withdraw and they closed the chat for me because I didn't accept their excuses. Emails are not answered and I lost comunication with then.

• Attachment upload has failed when I tried

Dear rafaelsanchesdepieri,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Try to upload a screenshot again here in the thread, alternatively, could you please forward a screenshot of your withdrawal request to tomas@casino.guru ?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

They don't respond anywhere because they are really naughty, they steal from others and laugh. Casino for immature kids!!!

Eles não respondem em lugar nenhum porque são safados mesmo, roubam os outros e dão risada. Cassino de moleques imaturos!!!

Dear rafaelsanchesdepieri,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.