Mr Sloty Casino - プレイヤーの撤退が遅れています。

I’ve been waiting for over 45 days for my withdrawal from them and they keep telling me it’s on the ‘awaiting’ status and they tell me not to worry it’ll be resolved soon! They are taking the complete piss as my account is all verified and I’ve deposited at least a grand with them?

Dear sandy191283,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that the payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I’ve deposited roughly 1300 in the 3 months I’ve had it opened, the 2000 withdrawal was nothing to do with bonuses I refused them all. But I was sticking the odd 20 or 40 quid in after the withdrawal just so they knew I was still playing… in the hope they’d pay out 🤦🏻‍♂️

Thank you very much, sandy191283, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks mate, what’s the next step then are you gonna contact them and let me know what they say?

Hello sandy191283!

I will take care of your complaint from now on. I would like to invite representatives of

Mr Sloty Casino into this complaint in order to help us resolve the withdrawal issue.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear sandy191283,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating which is already very bad and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.