Mr Sloty Casino - プレイヤーの撤退が遅れています。

I withdrawed my balance on 9th november. The terms say 7-21 business days. I contacted support and i keep getting the same answers: Hello,

The process is the same for each payout. There are certain procedures, verifications that must be carried out, and steps that cannot be skipped. Please have a little patience as we are sure it will be processed soon.

Best regards,

Guy B*******

Customer Support Team

Dear Werner,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have played with a deposit bonus. I have had deposit an amount of 30 euro and got a bonus of 60 euro. I fulfilled the wagering requirements for this bonus.

The payment is still pending, not processed.

I never recieved any winnings in the past, this is the first time on this casino.

Thank you very much, Werner, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.

Hello Werner!

I will take care of your complaint from now on. I would like to invite representatives of Mr. Sloty Casino into this complaint in order to help us resolve this withdrawal issue.

Thanks Tomas!

We would like to ask Mr.Sloty Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Werner,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We have received a message from the casino:

"Hello CasinoGuru,

This player's withdrawal request was successfully completed already in March.

The player received the money on 3. March 2022 The player is informed via email on 5. March 2022

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP"

Thanks to Mr. Sloty Casino for the update.

Werner, could you confirm whether you received your withdrawal in full?

Dear Werner,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello all,

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.