Mr Sloty Casino - プレイヤーの撤退が遅れています。

I made my withdrawl on dec12/21 and was told it could take up to 21 days I have not heard from them and I can’t seem to get ahold of anyone that can tell me what’s going on when I do email they tell me to be patient I will get my withdrawl but they are an outside company they don’t have access to the management team or the department that handles the withdrawls

Dear Nanaof6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes my account is verified and I have had a few emails from them I will forward them to you and thank you for your help

Thank you for your reply, Nanaof6. Unfortunately, I haven't received any emails from you yet. Have you sent me anything?

I forwarded the emails can you let me know if you received them thank you for your help

Dear Nanaof6,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.