Mr Sloty Casino - プレイヤーの撤退が遅れています。

I put in a deposit request for £401.15 on 10/1/22.

On the terms and conditions it states 24-48 hours, but on withdrawal confirmation email it states 7-21 business days. It's now been 17 business days and still says awaiting when I check my account. How can it take so long? And how can it state upto 48 hours on terms and conditions but then email states otherwise.

I've paid alot of money into the casino, is it right to have to wait this long?

Dear Natalie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Apologies I meant a withdrawal request ( I wrote deposit in original post ).

No I have had no withdrawals in past this is my first one with the casino.

Yes all documents were verified before withdrawal request.

Thank you

Thank you for your reply and emails, Natalie. Do I understand correctly that your withdrawal request is still marked as 'awaiting' in your account?

Yes it is still marked as awaiting

Yes it is still showing as awaiting in my account that's correct

Thank you very much Natalie for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Natalie,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you

I have received my winnings today 🙂

Appears to be paid very quickly once got to 21 business days. Thank you Mr Sloty

You are welcome Natalie.

CasinoGuru, thank you for another successful withdrawal case. Thank you for your cooperation. I honestly believe we do deserve better reputation considering the number of solved cases.

Kind regards,

Mrsloty VIP

Dear Natalie,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru