Mr Sloty Casino - プレイヤーの撤退が遅れています。

Hello, I'm waiting for my payout for over 7 weeks. It was not even processed after 7 weeks that should take 7-23 working days according to casino support, the support always says the same that there may be delays, he said a good 2 weeks ago exactly as today the answers from the live support are always the same (me I also got a Scchrenshot of the payout as well as all live support messages. Please help

Hallo ich warte jetzt über 7 Wochen auf meine Auszahlung. Die nach 7 Wochen noch nicht mal bearbeitet wurde das sollte laut casino Support 7-23 Werktage dauern der Support sagt immer das gleiche das es Verzögerungen geben kann sagte er vor gute 2 Wochen genau wie heute die Antworten vom live Support sind immer die gleichen (Ich habe auch Scchrenshot von der Auszahlung so wie alle live Support Nachrichten. Bitte um Hilfe

Dear Waller,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. Did you fully verify your casino account and if yes, when? What payment method are you using to withdraw the money? Did you try to request a withdrawal through a different payment provider? Also please send me every additional communication between you and the casino relevant to his case. Looking forward to your answer.

Best regards,

Nick

Hello yes the account is completely damaged with ID, invoice and photo with me and my ID in hand. Just like the deposit is in the same account where I am trying to withdraw.

Hallo ja das Konto ist komplett beschädigt mit Ausweis Rechnung so wie Foto mit mir und meinem Ausweis in der Hand. So wie die einzahlung das selbe Konto ist wo ich auch versuche Auszuzahlen.

Dear Waller,

Thank you for the additional information. I will now forward your case to my collegue Peter who will be assisting you from now on. Wish you best luck and I hope we will be able to help you resolving your issue.

Best regards,

Nick

Hello good evening, okay, I'm glad to hear that, I hope we can close this case soon because it annoys me a lot to be left standing in the uncertain way by Casino Mrsloty

Hallo guten Abend, okay das freut mich zu hören ich hoffe wir können disen Fall bald abschließen den es nervt mich sehr so im ungewissen stehen gelassen zu werden von Casino Mrsloty

Hi Waller,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Mr Sloty Casino to the conversation to participate in the resolution of this complaint.

Hello, I have one more question, what else could I do if the casino doesn't answer, does it bring the charges to the police or is it hopeless or try a peer lawyer, I'm really at a loss

Hallo ich habe noch eine Frage, was könnte ich noch machen wenn das Casino nicht antwortet , bringt es was die Anzuzeigen bei der Polizei oder ist das hoffnungslos oder peer Rechtsanwalt versuchen , ich bin erlich gesagt Ratlos

Dear Waller,

I'm afraid there is not much that we can do. The casino has a bad reputation and the license can't even be verified. This means there is practically no regulatory body to turn to. Regarding police or lawyers, I don't think they will be able to help much.

So honestly they are dirty scammers. The problem is that it is often referred to as a good online casino on the Internet, how can that be? The photo is only 1 example there are many sites that have tested casino mrsloty and rated it as very good.

Also erlich gesagt sind das dreckige scammer . Das Problem ist das es steht oft als gutes online Casino im Internet wie kann sowas sein ?? Das Foto ist nur 1 Beispiel es gibt viele Seiten die casino mrsloty getestet haben und es als sehr gut bewertet haben wie geht sowas stecken die alle unter einer Decke??

Even in YouTube there is a test report that it is a trustworthy casino what is supposed to be put online 3 months ago by Casino Bonus

Sogar in YouTube ist ein test Bericht das es ein vertrauenswürdigen casino ist was soll sowas vor 3 Monaten online gestellt von Casino Bonus

Hi Waller,

Unfortunately, some websites display very subjective ratings of casinos due to old or wrong information or simply get paid by a casino to publish a positive review. We at Casino Guru do our best to stay player-oriented and display honest reviews. You can read more about our reviews here: https://casino.guru/our-casino-reviews

we apologize for the delay, the withdrawal was approved (was delayed due to minor T&C violation) .

Thank you Mr Sloty Casino team for the reply.

Dear Waller,

Please let me know when you receive your withdrawal.

Yes, I will contact you as soon as I have my winnings in the account.

I also see that what has changed on my casino account is no longer being processed, but accepted. Let's see how long it takes now.

Ja ich melde mich sobald ich meinen Gewinn auf dem Konto habe.

Ich sehe auch das sich auf meinem casino Account was geändert hat steht jetzt nicht mehr in Bearbeitung sondern Akzeptiert mal schauen wie lange das jetzt dauert.

Thanks for the update Waller, let's wait a few more days.

And how long have I still not received anything from the casino

Und wie lange noch hab immer noch nichts erhalten vom casino

The casino deducted € 1000 from me and credited the 500 to my player account

Das casino hatt mir 1000€ abgezogen und die 500 wider auf mein spieler Konto gutgeschrieben was soll der scheiß

In all honesty now I have to pay back and wait another 7-21 working days so I don't get my money

Ganz ehrlich jetzt muss ich wider auszahlen und wieder 7-21 Werktage warten also bekomme ich nicht mein Geld

It's been 3 months now

Sind jetzt 3 Monate

Hello,

The Player has received an email from our management regarding his withdrawal.

Have a nice day.

Kind regards,

Alex

Customer Support Team

What should be checked now that I have to wait against 7-21 working days

Was soll jetzt noch überprüft werden das ich halt wider 7-21Werktage warten muss

transaction was accepted. will be paid this week.

Hi all,

Thanks for your replies.

Dear Mr Sloty Casino,

The aforementioned rule"8.3.1 If a player's accumulated life time deposit is not greater than 200 euros, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)" is a typical example of a predatory rule that casinos often use against players. We strongly disagree with enforcing this rule and are convinced that the player should get paid in full. You can read more about predatory rules and our position in the following article: https://casino.guru/fair-gambling-codex-for-casinos#hidden-predatory-rules

And I deposited more than € 200

Und ich habe mehr als 200€ eingezahlt

Thank you Waller for the information.

Dear Mr Sloty Casino,

If the sum of the player's deposits was higher than €200, there is no reason even to apply the max withdrawal rule (8.3.1).

I got the 500 € today (respect), and the deposit where I made is exactly 195 € Casino lives on loyal customers so you won't find any. Regards MM

Die 500€ habe ich heute bekommen (Respekt), und die einzahlung wo ich gemacht habe beträgt Genau 195€ Mr Sloty casino möchten sie mir sagen das wegen 5€ mein Geld von 1200 auf 500€ Stonirt wurde , dan möchte ich Ihnen sagen das ein casino von treuen Kunden lebt nur so werden sie keine finden. Grüße MM

Hi Waller,

Even if this is the case, you should still get paid in full.

I think they just don't answer anymore because they know exactly that this is a scam. Just don't understand why they paid me part (as a quiet position)

Ich glaube sie antworten einfach nicht mehr weil sie es genau wissen das das betrug ist . Verstehe nur nicht warum sie mir einen teil ausbezahlt haben (als ruhig Stellung)

I also think that I should be paid out in full because I have been trying to get my money for almost three months alone, etc. and without a casino guru I would still have the same answer that there may be a delay in a payout and that after 9 weeks I would have over 50 screenshots from the live support who put me off several times a week. So you are not the fastest and you also have rough rules.

Ich finde auch das ich komplett ausbezahlt werden soll weil ich alleine schon über fast drei Monate versucht habe mein Geld zu bekommen usw. und ohne casino guru hätte ich immer noch die gleiche Antwort Das es Verzögerung geben kann bei einer Auszahlung und das nach 9 wochen ich habe über 50 screenshot vom live Support der mich mehrmals in der Woche vertröstet hatt . Also die schnellsten seit ihr nicht und unfähre Regeln habt ihr auch .

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Waller,

Unfortunately, the casino stopped responding. We strongly disagree with its decision to confiscate a large part of your winnings due to a rule that we consider to be predatory and against our Fair Gambling Codex (https://casino.guru/fair-gambling). The complaint will become unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to change its standpoint, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Best regards,

Peter