Mr Sloty Casino - プレイヤーの撤退は遅れています。

I've been trying to get a casino withdrawal since November, 5 months and nothing, they don't pay. Casino made just to win. Caution

Estou desde novembro tentando receber um saque de casino , 5 meses e nada , eles não pagam . Casino feito só para ganhar . Cuidado

Dear Monique,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes . My registration has already been verified. First withdrawal , I already contacted several times and they copy and paste the same text informing that it is being analyzed by the financial sector and nothing , they returned with my amount to the casino account and they told me to make the withdrawal again and it has been more 2 months and nothing.

Sim . Meu cadastro já foi verificado. Primeiro saque , já entrei em contato várias vezes e eles copiam e colam o mesmo texto informando que está sendo analisado pelo setor financeiro e nada , voltaram com o meu valor para a conta do casino e mandaram eu fazer novamente o saque e já se passaram mais 2 meses e nada .

Thank you very much for your reply, Monique. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

It wasn't with bonuses, it's been marked as waiting since November.

Não foi com bônus, está marcado como espera desde novembro.

Thank you very much Monique for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Monique,

I will assist you with your complaint from now on. I would like to ask the representatives of Mr. Sloty Casino to join the discussion in order to provide an explanation for Monique's very delayed withdrawal.

Look how we are treated when we contact them, this site had to be cancelled. In addition to not paying, they are still abused.

Olha como somos tratados quando entramos em contato com eles, esse site tinha que ser cancelado . Além de não pagarem ainda são abusados .

Waiting until now for the answer ??

Aguardando até agora a resposta ??

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Monique,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.