Mr Sloty Casino - プレイヤーの撤退は遅れています。

Hi.

I made a withdrawal on thw 26th March for £110 and some pence.

Although when questioning the named casino they always fob me off stating its with the verification team or the responsible dept and can take 7-21 business days.

What the check are they checking.

Hope you are able to give advice.

Thanks.

Rob.

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi.

This is a first withdrawel.

The account is fully verified which is confirmed on the account.

I know this is only a small amount of money in comparison to others but i won it...

 i have email again this week, but currently not getting any replies.

Thanks.

Rob.

Thank you for your reply, Robert. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Hi.

It was funds available for withdrawel.

So reached and past the wagering requirements.

The withdrawel is pending.

The casino state it can take between 7 and 21 business days to come through.

We are past this time scale now.

Attached is a screenshot of the withdrawel status.

Thanks.

also attached the transaction from the withdrawel.

Thanks

Thank you very much Robert for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Robert,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank You Viliam.

Can I ask , what happens if the casino does not reply ?

Thanks,

If the casino will not reply I'll give them another week for an answer and if they'll not reply at all I'll close the complaint as unresolved. This will have a negative effect on their rating.

Unfortunately, this casino doesn't have a license so if this will be the scenario you'll probably not see your winnings.

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thanks Viliam for your reply.

Doubt we will hear anything from the scam merchants then.

My lesson is learnt.

Thanks Again.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.