Mr Sloty Casino - プレイヤーの撤退は遅れています。

I won 750.48 I deposited 20pounds with 400%bonus I withdrew my funds on the 4~4-23 I recived an email saying congratulations it will take up to 7/21 business days I keep emailing them and there reply is it’s still processing please be patient now there ignoring me I can’t see why it’s taking so long

Dear Melanie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi I requested the withdrawal on the 4-4-22 my account was verified straight away they just keep saying it’s not been 21 business days yet and to kindly be patient

Thank you for your reply, Melanie. Do I understand correctly that this was your first withdrawal attempt? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

Yes my first withdrawal there saying it’s still pending

Thank you very much Melanie for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

thank you

Hello, Melanie,

I am sorry that your withdrawal is delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr Sloty Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Thank you I recived an email yesterday from mr sloty giving more excuses it’s been over 4 weeks now with the same reason that there still checking details

I understand your frustration, so I would like to wait for the casino to respond.

hi Still no reply on my end

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hi they have now said it’s gone to the finance and there waiting for feed back off them then they will let me know via email and it’s only going to be a matter of time..

Thank you, Melanie, for the update and information. However, I am afraid no one will respond in this thread.

Thanks anyway what a scam casino I’ll be putting it all over social media in the uk to make sure no one else gets scammed like this

Email this morning there still processing my withdrawal please be patient it should be processed soon..nightmare

Dear Melanie,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option how you can try to resolve your issue or speed up the process - to contact the gaming authority the casino is regulated by (if the casino has a license) and submit a complaint directly to the authority. But, please note that according to our information, the casino's license is unverifiable and it is possible the casino operates without any valid gaming license.

In case of any questions or news regarding your issue, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru