Mr Sloty Casino - プレイヤーの撤退は遅れています。

I have a withdrawal since January 24 and every time I ask they say that it is in process

Tengo un retiro desde 24 enero y cada vez que pregunto dicen que esta en proceso

Dear Florina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Can I do something or is everything lost???

Puedo hacer algo o esta todo perdido???

Thank you very much Florina for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Florina,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr Sloty Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can she expect the payment?

Thank you in advance for providing the information.

Thank you very much for everything one more question I have this cazino really exists or is it a lie to know what I hope if there is any hope.

Muchas gracias por todo una pregunta mas tengo este cazino existe de verdad o es de mentira para saver lo que espero si ahi alguna esperanza.Ahi gente que le a pasado como yo de este cazino y si ahi an cobrado o no

Dear Florina,

The solution to your issue depends on many circumstances and factors. Mr Sloty Casino is a real casino and, although not always, mostly tries to work with us to resolve the submitted complaints.

Thank you for your patience.

And if I get a lawyer, can I fix something? Because I don't know what else to do.

Y si me cojo una abogado puedo areglar algo??porque otra cosa nose que hacer

Dear Florina,

This is a question for the lawyer.

From our experiences, I recommend you wait until the casino provides us with its statement. Just 3 days passed since Mr Sloty Casino was informed about the complaint. Let's stay patient and positive and provide the casino with more time to respond.

Until the casino replies, could you please send me the confirmation about successful verification in the casino? The proof that you sent us above shows only the receiving of the withdrawal request, not ID verification. You can share it here, directly in this open thread, with your reply, or by sending it via email (branislav.v@casino.guru).

However, we are still waiting for the casino's statement.

Thank you very much for everything I wait until you say to see if I have luck

Muchas gracias por todo me espero hasta que diga usted aver si tengo suerte

Greetings all,

Thank you, Florina, for providing the confirmation of your verification.

Now we would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hello, a question there, someone who has collected his money, who has managed to solve the saucepan

Hola una pregunta ahi alguien que a cobrado su dinero ???que a logrado rezolver el cazo

Dear Florina,

It depends on multiple factors. For example, whether the casino will provide us with a response. If yes, then it depends on the reason behind the delay in withdrawal. Only then we can move forward. As each complaint is in some way specific, there is no straightforward answer to your question. From my experience, if a player did not breach any of the casino's terms and conditions and the casino confirmed the processing of the payment in the complaint, it was only a matter of time before the payment was received.

So if it doesn't respond, nothing can be done. I have fulfilled everything correctly, I have no problem with them. Thank you very much

Entonces si no responde ya no se puede hacer nada. Yo e cumplido todo esta corecto no tengo niguna problema con eios. Muchas gracias

I dare to disagree. If the casino does not provide a response, it does not mean that payment will not take place. Let's be patient and positive.

Thank you for understanding.

Okay thank you very much

Vale muchas gracias

The senior mr sloty does not answer this has no fix they are scammers and someone would have to do something for this cazino to remove it because it steals people's money

No contesta el senior mr sloty esto no tiene areglo son unos estafadores y tendria que hacer algo alguien para que esta cazino lo quiten porque roba dinero a la gente

Dear Florina,

I am truly sorry, but unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

The complaint has been reopened due to the information we received from the casino:

"Hello Branislav, 

apologies for not responding timely. For some reason, this link recurred just now.

As much as I can see in our system, the player requested the cancellation of the withdrawal request on 13. March

2022. The player spent the money afterwards, playing the games.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP"

Dear Mr Sloty Casino Team,

The withdrawal process took almost 2 months without any progress. The player sent us a screenshot that the account was verified. What was the reason that the withdrawal took so long? Customer Support claimed the withdrawal will be processed within 21 business days.

If you were able to find the notification about this complaint, I believe this will find you, too.

Hello CasinoGuru,

I believe there was a technical problem regarding the insufficient data on the player's withdrawal request.

Eventually, that issue should have been solved.

Unfortunately, the player decided to cancel the request and continue playing with the amount on the balance, and consequently, spent it.

We cannot feel responsible for that action.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP

Can you please explain "a technical problem regarding the insufficient data on the player's withdrawal request" in more detail? Was the player informed about this issue? If yes - how? If I am not wrong, the account was verified.

It is very interesting the casino was not able to provide us with this information earlier but was able to inform us about lost funds after the player cancelled the withdrawal request. Moreover, she was waiting for almost 2 months for the withdrawal to be processed. This is far from the standard time frame for processing a withdrawal.

We would like to ask Mr Sloty Casino Team to reply to this complaint, especially to the questions from my previous post. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Florina,

Since we have not received any response, or any relevant information and/or data supporting the casino's claims, we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way. We hope that this solution will force the casino to change its approach in the future.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Best regards,

Branislav, Casino.Guru