Mr Sloty Casino - プレイヤーの撤退は遅れています。

I made my withdrawal request late march and was told it could take 7-21 business days. My account was verified so I waited the appropriate amount of time. I have since then sent regular emails to inform them that I haven't received the funds to keep being told to just wait but with no indication as to how long. They won't allow me to know the complaints procedure or they don't have one in place. I'm just getting the same response each time I send an email. I've never known anything like it. They can take money instantly but reckon a million checks need to be done before they will pay out? I didn't use any bonus, no wagering requirements on this game play. Their customer service has been shocking.

Dear Charlotte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, no this is my first withdrawal with this site. It wouldn't let me even go through the process initially but once I provided ID/proof of address it did. I had a confirmation email and site still says there is a pending withdrawal.

I'll email some screenshots over of the communications so far.

Kind regards, Charlotte

Thank you very much Charlotte for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Charlotte,

I'll assist you with the complaint from now on. I went over the details of the case and will do my best to help you. I have to let you know that Mr Sloty Casino picks and chooses the complaints they react to.

I would like to invite representatives of Mr. Slotty Casino into this complaint in order to help us resolve this withdrawal issue.

Mr. Slotty casino, could you explain what is causing the delay in Charlotte's withdrawal request, please? When can she expect the withdrawal to be processed?

Thank you Tomas

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Is there no where else to take this complaint to? It's terrible that they can operate this way.

Dear Charlotte,

I apologize, but since we haven’t received any response from the casino regarding the issue for 14 days, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.