Mr Sloty Casino - プレイヤーの撤退は遅れています。

Withdrawal was made 6th May 2022. No movement on this and still sat in "awaiting" state. Been on chat numerous times to chase with no luck. Latest chat pictures attached.

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes first withdrawal. The money was won on sports betting. The withdrawal was requested on the 6th of May. I did not use a bonus and my account is fully verified.

Thank you, Lee, for your reply. As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed withdrawal, we will try to help you. 

I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Lee,

I will assist you with the complaint from now. Congratulations on your win. I will do my best to help you. I have to let you know that Mr Sloty Casino picks and chooses the complaints they react to.

Nevertheless, I would like to invite representatives of Mr. Sloty Casino into this complaint in order to help us resolve this withdrawal issue.

Mr. Sloty casino, could you explain what is causing the delay in Lee's withdrawal request, please? When can he expect the withdrawal to be processed?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Lee,

I have tried to contact the casino repeatedly but had no response. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.