Mr Sloty Casino - プレイヤーの撤退は遅れています。

Mr slotty after read all reviews about this casino not pay out for people i made my Withdrawal (Bank transfer) of 1000£ after 7 days waiting still not recieved , File a Complaint with CEG Curaçao eGaming

Dear Mantas83uk,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

For future references, I can only recommend checking our Casino list for the best gambling establishments. In this way, you stand a very good chance to avoid any misunderstandings and disappointments.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Mr slotty account is Verified

Yes have completed KYC verification

successfully and up to date

total deposit made 650£

my withdrawal of 1000£ is on pending Status

completed my wagering requirements

and withdrawing has been made

waiting to be processed 🤞 I will update?

I fully understand your frustration, Mantas83uk. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

🤔payment still not received contacted yesterday's regarding my withdrawal on live chat told me it's under review will be contacted by email when will be processed,nothing happening in 14 days still in awaiting status

😏hope this casino mr slotty Scammers get bust one day , all people complaining regarding withdrawal not getting paid in months waiting list ???

any suggestions what next ??

did this casino have licence

operating with Curacao Egaming

Thank you, Mantas83uk, for the update. I'm afraid this casino operates without any valid license (please see below):

I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Mantas83uk,

I've just gone through your case and fully understand your concerns about the delayed payout. In order to help you with the issue, I'll contact the casino.

I'd like to invite a representative from Mr Sloty casino to join this conversation and take part in resolving the player's problem. Can you please share more details? Can you probably provide us with the reasons for the withdrawal request not being processed after two weeks after submission?

Regards,

Natalia

I would like to ask the Mr Sloty Casino to reply to this complaint. I'm extending the timer by 7 more days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Mantas83uk,

I'm very sorry, but since we haven’t received any reply from the casino regarding your issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

My apologies for not being of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia