Mr Sloty Casino - プレイヤーの撤退は遅れています。

Hi,

Can you helpe please?

I try to make a withdrawel on Mr Sloty, but they don't pay out.

On the site, there is a withdrawel time of max. 48 hours. My account is fully verified.

I placed the withdrawel on the 13th of february, and it's still pending.

Please help me!

Thanks a lot.

Dear Erik1096,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thanks for the quick response. I have used the bank transfer option. And I never used any bonus.

The withdrawel status on the site is still 'Pending' for almost 2 weeks.

Thank you very much, Erik1096, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Erik1096,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Mr Sloty Casino, can you response please? My withdrawel is still pending for almost 3 weeks...

Hello CasinoGuru,

as I can see in our system, this player's withdrawal request has been Accepted. It means that it should be completed soon.

The player is informed via email.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP

Dear Erik1096,

let me know when you'll receive your winnings, please.

I will let you know!

Dear Erik1096,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can ask to reopen this complaint anytime.