Mr Sloty Casino - プレイヤーの撤退は遅れています。

Hi I opened an account with this casino and used no bet offers. I deposited £785 in total and requested a withdrawl for £1596.88, this was on the 13th of February 2022. It states this can take 7-21 business days. This is now the 22nd business day and it is still sitting as "awaiting" in the status. My account was verified the same day I requested my withdrawl. I have asked the question on the live chat on a few occasions and i am told just to be patient. Just a very long time to wait and there seems to be no movement.

Thank you.

Hello Iain,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that this was your first withdrawal attempt?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thanks Kristina, I have sent you an email.

Kind regards Iain

Sorry i should have said. Yes this is my first withdrawl attempt.

Iain

Thank you very much Iain for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Iain,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr Sloty Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

Thank you Branislav.

Iain

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Thanks Branislav. Hopefully we hear something soon.

Iain

Hi Branislav

Just to give an update, I recieved an email from Mitch at mr sloty to tell me my withdrawl has now been "accepted" and this is now showing on the transaction status and should be paid shortly. Funds haven't been recieced yet but we do seem to have some movement. I will update when the funds come into my bank account. Thank you for your assistance so far.

Iain

Hello CasinoGuru,

this player needs to send some additional documents for the KYC. Hopefully, the processing of his withdrawal request should be completed soon.

Kind regards,

Mrsloty VIP

Hello CasinoGuru,

it's more correct to say the player needed to send the additional documents and that he did it.

The process should be completed soon.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP

Good morning.

The outstanding balance has today been transferred into my bank account. I am grateful that this brings the matter to a close.

Thank you

Iain

Greetings all,

Great news! Thank you very much, Iain, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Mrsloty VIP, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru