Mr Sloty Casino - プレイヤーの撤退は遅れます。

It's been 2 weeks and still no update on my withdrawal, still pending after this long is a joke, Customer service don't even give you a update and they say the same dismissive things, there's no reason for it to take this long.

Hello James,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that it might take up to 14 days to receive your first winnings after you get verified.

Looking forward to your answer.

Regards,

Nick

Hi, this is my first withdrawal and my account was verified on the 8th of may and I used no bonus funds the money is my own winnings

Hello James,

Did you receive any confirmation of your verification? If yes, could you please forward it to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I’ve sent you the verification email.

Thank you James for the confirmation. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi James,

I've just reviewed your case and am sorry that you came across such a problem. To help you resolve it I will contact the casino.

I'd like to invite the team of Mr Sloty Casino to take part in our conversation and help us to investigate the case. Can you please share more information about the player's request? Why it has been pending for more than 2 weeks so far?

Looking forward to hearing from you!

Regards,

Natalia

I would kindly like to ask the Mr Sloty Casino to reply to this complaint. I'm extending the timer by 7 days. If the casino fails to respond in the set time frame, I will close the complaint as ‘unresolved’.

Hi James,

I'm very sorry but we didn't manage to get any information from the casino, so we cannot continue resolving your complaint and now are forced to close it as unresolved.

My apologies for not being of more help, but at least this complaint will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Kind regards,

Natalia