Mr Sloty Casino - 選手の退会が遅れました。

Wagered and withdrew £895 on the 17th August 2022, they have an advertised processing time of 24 - 48hrs and a month later my withdrawal still shows as pending.

Having contacted the casino, I was told that the finance department are dealing with a lot of withdrawals, but that cant be feasible considering their reviews are pretty dire. Im just worried that they arent going to pay it at this point and hope that you can help. They ask me to be patient, but a month later here i am. How much more patient am i expected to be.

Thank you.

Dear tomosbohanna26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hey,

KYC Verification all completed and have never had a withdrawal in the past. The offer was that id deposit £20 and play with £100, id managed to complete the wagering requirements and withdraw the total amount above.

Dear tomosbohanna26,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.