Mr Sloty Casino - 選手の退会が遅れました。

I made the deposit of 200 reais on November 14, 2022 using the 550% Mr Sloty bonus, at the end of November 15 I finalized my bets with a total of 757.83 reais in the account, having already carried out the 50x rollover I went to make a withdrawal by PIX, after my withdrawal, after three days it did not appear in my account, I contacted support and they claimed that it was necessary to wait from 7 to 21 working days, so I decided to wait, after the 21 business days they claimed that the volume of withdrawals in their system is too large I should wait longer, today December 22nd I did not get any response from them, they just always claim the same thing about the volume problem in their system, now the end of year I wanted to have a good Christmas because I had serious financial problems and that money would be to pay for the medicine for my 2-year-old son who underwent surgery, how do I solve this and do I get paid?

Fiz o depósito do valor de 200 reais dia 14 de novembro de 2022 utilizando o bônus de 550% do Mr Sloty, ao final do dia 15 de novembro finalizei as minhas apostas com um total de 757,83 reais em conta, já tendo realizado o rollover de 50x fui realizar uma retirada por PIX, após a minha retirada passado três dias não caiu em minha conta, entrei em contato com o suporte e eles alegaram que era necessário a espera de 7 à 21 dias úteis, decidi então esperar, passados os 21 dias úteis eles alegaram que o volume de retiradas no sistema deles é muito grande e u deveria esperar mais tempo, hoje dia 22 de dezembro não obtive nenhum retorno deles, só alegam sempre a msm coisa do problema de volume no sistema deles, agora final do ano queria ter um bom Natal pois tive sérios problemas financeiros e esse dinheiro seria pra pagar os remédios de meu filho de 2 anos que realizou uma cirurgia, como resolvo isso e sou pago?

Dear jefersonvalle,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear jefersonvalle,

Thank you very much for your email. Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.