Mr Sloty Casino - 選手の退会が遅れました。

Hi

This site is quite cleary a scam and reading the other comments about this site i am an idiot for signing up.

You find in their terms and conditions that the withdrawal process takes 24-48 hours but once you make a withdrawal they say 7-21 working days surely that can't be legal?

I have questioned them multiple times on this and why does this time frame not appear on their website anywhere and they say they can't include all the information on the website. Even tho they have time to write "super fast payouts"

How this site is still allowed to run is unreal. Staff pick and choose when to answer live chat, number on site is for a online dating site, never had a reply from anyone via any email address I have managed to get and even when you unsubscribe to their emails they still keep coming.

Please help get me my cash and shut this shitshow down

Dear odonnellstephen58so,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally,  please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

Yes to both questions. I will look out the screenshots i have that I have that show that this is quite clearly a scam in a short while

Dear odonnellstephen58so,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.