Mr Sloty Casino - 選手の退会が遅れました。

Hi. I won money at this casino on 27th July. To date no payment. Man is always stalled is still being processed. Can take up to 21 days. Every day they write the same thing you can't hear it anymore. This casino is not recommended

Hallo. Ich habe am 27.juli in diesem Kasino Geld gewonnen. Bis heute keine Auszahlung. Mann wird immer hingehalten wird noch bearbeitet. Kann bis 21 Tage dauern. Jeden Tag schreiben sie das gleiche man kann es nicht mehr hören. Dieses Kasino ist nicht zu empfehlen

Dear Iris67,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear Iris67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Iris67,

Thank you for the forwarded email. Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.