Mr Sloty Casino - 選手の退場が遅れました。

They ain't paid my withdrawal from 26th April it's been about 50 days now roughly absolute joke

My email is g****@hotmail.co.uk and my username on there is g****@hotmail.co.uk

Dear Jamesg2,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please confirm you completed account verification in the casino?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hi Tomas

Yes my account is verified. Is there anything we can do by taking legal action if so how?

Dear Jamesg2,

Please understand Casino.Guru is an independent online casino database that acts as a mediator in resolving players’ disputes. We can't help you pursue legal action against the casino.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.