Mr Sloty Casino - 選手の退場が遅れました。

I have had a pending withdrawal for more than a month now. Each time I go into live chat I am told it takes 21 working days to process the payment. I am getting no further forward with them at all. Any help would be greatly appreciated

Dear Pete15975,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

I have not had any successful withdrawal so far and I have passed all the relevant kyc information on. Account is fully verified as well. All winning were accumulated without any bonus

This is the last conversation I have had with Mr sloty

Hello and welcome to our live chat session!

Let me just check your account quickly, I will be right back.

Thank you.

Every time a withdrawal is requested, the system needs 24-48 hours to initiate the checking procedure. After that a relevant department is checking your game, account and financial history, which is a standard procedure. This process usually takes 7-21 business days. Kindly wait until your withdrawal is fully processed.

Peter R***

It's now been 21 working days since I initiated my withdrawal

Nick

Please note that the initial 24-48 hours for the withdrawal to be accepted also count, there are still few days remaining. Please contact us then if the withdrawal is not processed yet.

Peter R***

So 2 more days and it will go through into my account

Nick

Unfortunately, we as chat support cannot provide you with a specific date for the resolution of your request, as we have no insight into our colleagues' work. However, as soon as we get an update from our financial team, we will notify you via email.

Peter R***

Can you email asking for an update then and include me in this email?

Nick

I'll send them a reminder regarding your request, is there anything else I can help you with?

Peter R***

Can you send me an email of your request please

Dear Pete15975,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.