Mr Sloty Casino - 選手の退場が遅れる。

It's been 22 working days since i requested my withdrawl, i they have all the details and ample time to check things so would like this processed immediately.

The webchat team keep cutting me off when i ask very simple questions and refuse to log a complaint pointing me to a generic support email

Hello azamondooo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Morning,

Thanks, fully verified and own fund, i opted out of any bonus offers, I've contacted them a number of times over the last 23 days, getting generic "we'll contact our financial team" but nothing back.

Tried to call them but never get an answer and have emailed support@mrsloty.com yesterday and havent had anything back as lf yet, but away it was only yesterday. The online chat team cut me off around 10 times yesterday and when i have spoken in previous weeks i said i would get contacted via email but nothing.

It's not a significant amount of money but the fact I'm being ignored and fobbed off has annoyed me so keen to get it

Dear azamondooo,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.