Mr Sloty Casino - 選手の退場が遅れる。

Hi.

Have not received my payout from Mrsloty, I have contacted them several times but they never have an answer as to why I am not getting my money. It's been an incredibly long time now.

Hej.

Har inte fått min utbetalning av Mrsloty, jag har kontaktat dom flera gånger men dom har aldrig något svar på varför jag inte får mina pengar. Det har gått otroligt lång tid nu.

Hello feliciaalexandra2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been verified since exactly how long I don't know, but it's been since May-June I'd guess. From the beginning it was bonus money. They were just as slow to pay out the first time I tried to do it and I then asked to get the money back to the game account on 7/29 (clean money, no bonus money) and then the same day I requested another withdrawal when I won a little.

I was in contact with them again yesterday and the only thing they say is that they apologize that it takes time and will send a reminder. They do not answer why it takes such a long time and why the payment time is significantly longer than what they claim it is with them. They reject my questions and I seem to get nowhere.

Jag är verifierad sedan exakt hur länge vet jag inte, men det är sedan maj-juni skulle jag nog tippa på. Från början var det bonuspengar. Dom var lika långsamma att betala ut första gången jag försökte göra det och jag bad då om att få pengarna tillbaka till spelkontot den 29/7 (rena pengar, inga bonuspengar) och sen samma dag begärde jag ett nytt uttag då jag vann upp lite.

Jag var i kontakt med dom igår igen och det enda dom säger är att dom ber om ursäkt att det tar tid och ska skickar en påminnelse. Dom svarar inte på varför det tar sådan tid och varför utbetalningstiden är betydligt längre än vad dom påstår att den är hos dom. Dom avvisar mina frågar och jag kommer liksom ingenstans.

Dear feliciaalexandra2,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.