MrPacho Casino - プレイヤーの出金が遅れている。

I've already cashed out once before with them 2 weeks ago and it was done within 12 hours no problems. This time though, it's been over 3 days and I only am now told that I need to verify my identity. I have completed the required verification but noone has reviewed it. That was done almost 14 hours now. I can't anywhere with live chat staff either. I just want my winnings paid to me fairly it's not like it's thousands of dollars either it's literally 150 bucks. Pretty poor service of this is the turn around for withdraws especially in crypto.

Dear jacquelynmaree8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jacquelynmaree8,

Have you received your withdrawal from the casino yet?

Dear jacquelynmaree8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.