MrQ Casino - プレイヤーのゲームに不具合が発生しました。

On Friday I won £120 when I was playing my screen when blank then came back on then I noticed all my winnings had disappeared when I looked in to my game history I noticed that the last 2 spins where for £60 each, now I didn’t change it to do that you have to go to the left and pull up the tab to change the price and there’s no way you could do this without knowing.

i tried to speak to support it said I’ll put you though to somebody then nothing all weekend nothing.

Hello scoy911,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MrQ Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have played with a bonus or real money? Did you create any screenshot showing the blank screen or the error? Did you try to also contact the gaming provider directly?

Looking forward to your answer.

Regards,

Nick

Nick could you take down one of the screen shots i by mistake uploaded my gas D.D I’ve tried to do it but I can’t

thank you.

MrQ replied to my review on t.p. but where it is I can’t find it another lie, didnt look at the photo on here, why does that surprise me.

The only reply I got was them replying to my review and that’s it.

Hello scoy911,

Your post with the screenshot is now private so only the casino and us can see it. Also I'm not entirely sure if I got it right but there isn't any £60 visible in your betting history. Based on the other screenshot I can only assume that you can raise the bet up to £60 but it doesn't prove that those bets happen.

Can you please clarify if I misunderstood something?

Hi nick,

hopefully i can explain better,

MRQ are not disputing that there were two spins right at the end, but they are saying i did it and agin I’m gonna try to upload a screen shot they sent me and one i took in my husbands accounts as I can’t get into it from my iPad as its blank, proving they are up to something, there screen shows different to ours, i.e. max button in a different place showing when you change it again big pop up screen appears and you cannot miss it.

I cannot upload the photos sorry nick.

Please try to send it to nikolas.b@casino.guru.

Dear scoy911,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.