MrXbet Casino - 賞金が取り消された後、プレイヤーは詐欺に遭ったと感じます。

They are real scammers.

I registered and deposited. I made 2 bets, both bets were winners.

After that, I log into my account the next day and see that after winning the bet, they cancelled both of them and they haven't paid me!!

On top of that, after that I was also limited and I can't bet after having made only 2 bets.

Not only do they pay my winning bet but they also limit me, this is unreal.

I have been scammed by these thieves.

Son verdaderos estafadores.

Me registré y deposité. Hice 2 apuestas, ambas apuestas resultaron ganadoras.

Después de eso, entro en mi cuenta al día siguiente y veo que después de ganar la apuesta, me cancelaron ambas y no me las han pagado!!

Encime después de eso también me limitaron y no puedo apostar después de haber hecho solo 2 apuestas.

No sólo pagan mi apuesta ganadora sino que también me limitan, esto es irreal.

Me han estafado estos ladrones.

Hello mamenbets,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MrXbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you play casino games or sports betting?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear mamenbets,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have finally been paid for my bets!

But they haven't paid me the withdrawal and I requested it a week ago!

me han pagado las apuestas por fin!

pero el retiro no me lo han pagado y lo solicité hace una semana!

Dear mamenbets,

Please note that withdrawals can take up to 2 weeks to be processed.

Do you wish to keep the complaint open until your payment arrives?

Awaiting your response.

Regards,

Nick

yes please

si, por favor

Dear mamenbets,

Can you please let us know if there's been any update regarding your withdrawal - has it been processed or still pending?

Awaiting your response.

Regards,

Nick

They already paid me everything, thank you

ya me pagaron todo, gracias

Dear mamenbets,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru