MyEmpire Casino - プレイヤーが賞金を受け取れずにいます。

I have been waiting for my withdrawal for 7 business days…. Despite numerous inquiries in the live chat, I only ever get the same ridiculous answer…. They say there’s no need to worry, it’s delayed and being processed immediately….

Verification can't be done in advance either, which only causes further delays… No idea how you have such a positive review amidst this scam! It's been the same response daily for 7 days, see the image from today, 08/13/24.

Ich warte seit 7 Werktagen auf meine Auszahlung….auf etliche nachfragen im livechat bekommt man nur die selbe lächerliche antwort….man müsse sich nicht sorgen es verzögere sich und werde umgehend bearbeitet….

die verifizierung geht auch nicht vorab was alles nur weiter verzögert….keine Ahnung wie ihr vei dem Scam so eine Positive bewertung habt ! Es ist seit 7 Tagen täglich das selbe als Antwort siehe bild von heute 13.08.24

Dear CasinoTester24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's nice that you only send standard answers...I've played in lots of casinos and cashed out! I've NEVER EXPERIENCED A CASINO TOO LONG FOR 14 DAYS!

YOU CANNOT VERIFY YOURSELF IN ADVANCE!

your positive rating for this scam is a disgrace

Schön das ihr auch nur standart Antworten schickt…ich habe in sehr vielen casinos gespielt und auch ausgezahlt ! NOCH NIE ERLEBT DAS EIN CASINO 14 Tage Braucht !

MAN KANN SICH AUCH NICHT VORAB VERIFIZIEREN !

eure positive Bewertung für diesen Scam verrein ist eine Frechheit

So today, after 8 days, this scam casino has simply cancelled my current withdrawals and credited them back to my account!!! Without any notification, without giving any reasons or anything else, it's a disgrace that you advertise something like this!!! I've already waited 8 days for nothing and I can't make a new withdrawal. I now have €5000 in my account and VERIFICATION STILL DOESN'T WORK! I would like to file a report for fraud!

So heute nach 8 Tagen hat dieses Scam Casino meine laufenden Auszahlungen einfach storniert und meinem Konto wieder gut geschrieben !!! Ohne meldung angabe von gründen oder sonst was eine sauerrei das ihr sowas bewerbt !!! Ich habe bereits 8 Tage umsonst gewartet und eine neue Auszahlung starten geht nicht ich habe jetzt 5000€ auf dem konto liegen und VERIFIZIERUNG GEHT NACH WIE VOR NICHT ! Ich würde gerne eine Anzeige wegen Betrugs machen !

Dear CasinoTester24,

Have you received your withdrawal from the casino yet?

After a lot of discussion they finally paid out...but I still don't recommend this casino!

Nach etlichen Diskussionen haben sie dann ausgezahlt....dennoch ist dieses Casino nicht zu empfehlen !

Dear CasinoTester24, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru