MyEmpire Casino - プレイヤーの撤退が遅れています。

Dear Casino Guro Team,

Since January 25th and 26th, I have had two withdrawals of €500 each pending via PayPal. These withdrawals have not been processed yet. Despite my daily inquiries with chat support, I receive only the usual standard responses...

I hope you can assist me with this matter.

Liebes Casino Guro Team.

Ich habe seit dem 25.1 und 26.1 zwei Auszahlungen zu je 500€ per Paypal offen. Die Auszahlungen wurden beide bis heute nicht bearbeitet. Auf meine täglichen nachfragen beim Chat Support erhalte ich nur die üblichen standart Antworten...

Ich hoffe Sie können mir hierbei weiterhelfen

Dear Lalelu88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello Veronik

Unfortunately, the status of the processing has still not changed.

I won the prize without a bonus.

Best regards

Hallo Veronik

an dem Status der Bearbeitung hat sich leider immer noch nichts geändert.

Ich habe den Gewinn ohne Bonus erspielt.

liebe Grüße

The payment has now been received. Case closed

Die Auszahlung ist mittlerweile eingegangen. Fall erledigt

Dear Lalelu88,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru