MyEmpire Casino - プレイヤーの撤退が遅れています。

Good morning. I requested a withdrawal from this casino a week ago. The time they gave me to wait was 2-3 business days, but that has passed, and I still haven't received my money. In all of our communications, their response is always the same. How will I get my money?

Καλημέρα έχω ζητήσει ανάληψη από το συγκεκριμένο καζίνο εδώ και μια εβδομάδα ο χρόνος που Μ έδωσαν να περιμένω 2-3 εργάσιμες έχει περάσει και ακόμα δεν μου έβαλαν τα χρήματα!σε όλες μας τις επικοινωνίες η απάντηση τους είναι η ίδια!πως θα γίνει να πάρω τα χρήματα μου;

Dear gtsiantze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

They gave me 2-3 business days and it's been a week! when will I get my money?

Μου δώσανε 2-3 εργάσιμες και έχει περάσει μια εβδομάδα!πότε θα πάρω τα χρήματα μου;

I understand your frustration. However, I recommend you wait 2 full weeks and if you don't receive your winnings by then, we will contact the casino and investigate. I appreciate your patience and cooperation.

Dear gtsiantze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.