The player from Spain requests a refund of deposits due to alleged non-compliance with gaming rules and Spanish laws, indicating a breach of contract with the casino.
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
Since when are you a customer of the casino?
Is your account verified?
Is your casino account currently accessible to you?
Is there any withdrawable balance on your casino account?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.