MyEmpire Casino - プレーヤーは契約違反のため預かり金の返金を求めています。

Refund of deposits due to non-compliance with gaming rules and Spanish laws, breach of contract with the customer

Devolución de los depositos por incumplimiento de las reglas de juego y leyes de España, roto el contrato con el cliente

Dear albertorgpi10,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

• Since when are you a customer of the casino?
• Is your account verified?
• Is your casino account currently accessible to you?
• Is there any withdrawable balance on your casino account?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear albertorgpi10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.