MyStake Casino - プレイヤーが望ましくないアクティブ化されたボーナスに遭遇しました。

Hello, I accidentally activated a bonus that is preventing me from betting, I do not wish to make sports bets, only mini games. I would like to cancel it. I want it to be cancelled so that I can continue to play at ease.

Hola, active un bonus sin querer que no me deja apostar, no quiero hacer apuestas deportivas, solo mini juegos. Quisiera cancelarlo. Quiero que lo cancelen para poder seguir jugando tranquilo

Hello nanoscoles,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was it a deposit bonus or a free bonus? Did you contact the casino in order to cancel it? Did you already use your deposit if it was a deposit bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello!! I only have the email verified. It was a free bonus that came to me as a notification and I activated it without knowing that it was not going to let me continue betting.

I couldn't communicate with the casino because I don't have a contact channel to talk to them.

I did not use the bonus, the money was only charged to my account, if I am not mistaken it is 1820

Hola!! Solo tengo verificado el mail. Fue un bono que gratis que me llegó como notificación y lo active sin saber que no me iba a dejar seguir apostando.

No me pude comunicar con el casino por que no tengo un canal de contacto al cual hablarles.

El bono no lo use, solo se cargó el dinero a mi cuenta, si no me equivoco es de 1820

They already solved it for me from the casino! Thank you!!!

Ya me lo solucionaron desde el casino! Gracias!!!

Dear nanoscoles,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru