MyStake Casino - プレイヤーが誤ってボーナスをアクティブにしました。

hi I made a deposit of 120 euros on this site and by mistake I also activated a sports bonus. Where over 120 euros they credited me the 42 euros bonus that had to be used in this way: To make this bonus:

- You have to wager 7 times the capital and the bonus amount

- Only on accumulators with a minimum of 2 elements

- Each element must have a minimum share of 1.4

once I used these 42 euro bonus following their rules I went to play both at the live casino and at the casino where I used my real balance. Arrived at the figure of 700 euro thanks to the casino it does not allow me to withdraw because I still have the sports bonus Now I would like to understand if I had to renounce my bonus mica my balance is reset to zero?

ciao io ho fatto un deposito su questo sito di 120 euro e per sbaglio ho attivato anche un bonus sport. Dove oltre i 120 euro mi hanno accreditato i 42 euro di bonus che dovevano essere utilizzati in questa maniera : Per realizzare questo bonus:

- Devi scommettere 7 volte il capitale e l'importo del bonus

- Solo su accumulatori con un minimo di 2 elementi

- Ogni elemento deve avere una quota minima di 1,4

una volta usati questi 42 euro bonus seguendo le loro regole sono andato sia a giocare al casinò live e sia al casino dove usavo il mio saldo reale.Arrivato alla cifra di 700 euro grazie al casinò non mi permette di prelevare perche ho il bonus sport ancora in corso.Ora vorrei capire se dovessi fare la rinuncia del mio bonus mica il mio saldo viene azzerato ?

Hello giovanni,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have already played any game since you got the bonus? Did you try to cancel the bonus in your casino account or contact the casino support to cancel it manually?

I believe the casino should cancel the bonus easily if you did not play anything with the balance and your deposit will remain on your casino account but can't promise anything until we have all the information.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Thank you very much but luckily I managed to solve it by myself

Grazie mille ma menomale sono riuscito a risolvere da solo

Hello giovanni,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other troubles in the future again.

Regards,

Nick