MyStake Casino - プレイヤーが賞金を受け取れずにいます。

all 3 of my withdrawals for £300 got rejected and i put in all the correct details and when i checked my account it said "system withdrawal"

i have no idea where that money is now and why . i had no problem with my first withdrawal an live chat disconnects me

Dear laurenj182,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

i don’t know if my withdrawal has been approved it got rejected an they did the system withdrawal

they withdrew the money , i didn’t as it was 2am an not awake

it also doesn’t show up in my withdrawals for the system taking the money

Dear laurenj182,

Have you received your withdrawal from the casino yet?

Dear laurenj182,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.