MyStake Casino - プレイヤーのデポジットは入金されませんでした。

I transferred the amount of 2200 Argentine pesos twice and yet neither of the two made my money arrive. I would like to know how this can be resolved or if it is just a temporary problem, thank you

Transferí la cantidad de 2200 pesos argentinos 2 veces y aún así ninguna de las dos llego mí dinero, quisiera saber cómo se puede solucionar o si es tan solo un problema momentáneo, gracias

Dear Urkad1112,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

In it, the information from my bank says that the transfer has already been made, and since it was not my first deposit I didn't even have to enter the cvu, I had already sent money before but since it took between 5/10 minutes to arrive, I didn't worry, but Obviously it seems like I lost the money. I have proof of the transfers and I can also send images of how the transfer says that it was sent correctly

En el la informacion de mi banco dice que la transferencia ya fue hecha, y como no fue mi primer de`posito nisiquiera tuve que ingresar el cvu, ya habia enviado dinero antes pero como tardaban entre 5 /10 minutos en llegar no me preocupe pero evidente mente parece que `perdi el dinero. tengo comprobantes de las transferencias y tambien puedo enviar imagenes de como en la transferencia pone que fue correctamente en viada

Thank you for your reply, Urkad1112. Have you already discussed this issue with your bank? Please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Urkad1112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.