MyStake Casino - プレイヤーの入金が遅れています。

Hello, i'v deposited 110 euro on saturday via mifinity, i used blik on it so basically funds should have been deposited instantly. Well, they werent.I contacted support the same day, i got respond that some banks doesnt work on weekeends and that i'v got to wait till monday.I told them right away that i used BLIK, and that i tried to use it on different casino and it worked. Surely my bank wasn't responsible for that because it's monday and i stilll did not recive money... now support says that it will take some time and that i'v got to wait.. ITS NOT LIKE YOU CANT DEPOSIT IN A MINUTE AND IF SOMETHING wrong going on you have to wait few days so they can give YOURS money back.

Dear xai97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear xai97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.