MyStake Casino - プレイヤーの出金が遅れている。

Good evening, I'm trying to make a withdrawal on mystake, they ask me to verify the card, send me a photo of the bank statement, and a photo of the card, but they say it's not good

Buonasera,sto cercando di fare un prelievo su mystake, mi chiedono la verifica della carta,mandato foto estratto conto,e foto carta, ma dicono che non va bene

Dear hchetry50,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

good evening, the problem is that any photo of my card or bank statement is no good. So they refuse the withdrawal.

a thousand thanks

buonasera, il problema è che qualsiasi foto della mia carta o del mio estratto conto non va bene. Quindi rifiutano il prelievo.

grazie mille

Thank you for your reply, hchetry50. Have you been informed what specifically seems to be the problem with your documents? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear hchetry50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.